Shift Manager, Premium Service

·         To oversee and give support to the overall
operations of the department during each work shift.

·         To conduct a briefing to relate general or
operational information or any new instruction to the hosts.

·         To assign job tasks with guidance to hosts on
assigned locations.

·         Identify potential players to build up a good
rapport to drive incremental visitations to our venue.

·         Monitoring and approving complimentary items
offered to players in accordance with company guidelines and policy.

·         Proactively resolves any guest issue that
arises, including the coordination of departmental assistance when necessary.

·         To assist with providing solutions and service
recovery regarding guests’ concerns and important issues raised by on-floor
hosts.

·         To initiate ideas to improve operation workflow,
collection of customer data, procedures, and human contact.

·         Cohesive relationships with other departments –
maintaining professional and correct communication with other staff.

·         To monitor Hosts accomplishment with their daily
KPIs (Key Performance Indicator).

·         To ensure hosts provide a high standard of
customer service that exceeds customers’ expectations through anticipating,
attentiveness, and responding to customer’s needs and problems with urgency and
displaying friendliness and courtesy. 

·         Gathers feedback from patrons to enhance the
development of new events and other incentives in the property and promote
in-house programs and promotions, as well as assist Event & Promotion in
the execution of events & promotions.

Requirements

·         College degree holder.

·         With 3-5 years relevant
experience in Gaming Industry.