Small Teams - Customer Service & Technical Support Specialists for Pooling

Company : Clearsource

Job Description - Small Teams - Customer Service & Technical Support Specialists for Pooling

Are you passionate about helping others, solving problems, and making a real difference every day?

If so, this role could be the perfect fit for you.
We’re looking for enthusiastic and tech-savvy Customer Service & Technical Support Specialists to join our growing team in an onsite setup

In this role, your passion for customer care and your problem-solving mindset will play a key part in ensuring our users feel supported, understood, and confident using our products or services.

What You'll Do

Provide outstanding customer support via phone, email, and chat
Troubleshoot and resolve technical issues with accuracy and empathy
Guide users through product features and best practices
Escalate complex issues and work with cross-functional teams to resolve them
Maintain detailed records of customer interactions and feedback
Stay informed on product updates, system changes, and support procedures

What We're Looking For

We’re hiring for a range of experience levels—entry through senior for future client projects
Experience in customer service or technical support
A genuine passion for helping people and solving problems
Strong communication skills – clear, friendly, and professional
Previous experience in customer service or technical support (preferred)
Comfort with technology and troubleshooting tools
Ability to work independently and collaboratively
Flexible availability, including evenings or weekends if needed

What We Offer
ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization’s success.
We also offer:

Competitive salary – Get paid for doing what you love!
Medical and dental insurance (with free dependent coverage!).
Group life insurance for peace of mind.
Paid time off (PTO) – Because work-life balance matters.
Outstanding career growth opportunities – Learn, advance, and develop your career.
A fun, innovative, and energetic team culture – Be part of a company that values its employees
Skills and leadership development to help you reach your full potential.
Free meal for onsite employees

At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do:

Customer First – We are obsessed with delivering an exceptional customer experience.
Personal Accountability – We do the right thing and own our actions.
Humble Courage – We embrace feedback, seek growth, and push ourselves to improve.
Hungry – We bring passion, energy, and drive to everything we do.
Happy & Healthy – We believe in balance, well-being, and a positive workplace.

We can’t wait to meet organized, reliable, and resourceful individuals who love making life easier for others. Is that you? Apply now!

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Small Teams - Customer Service & Technical Support Specialists for Pooling

Job Description - Small Teams - Customer Service & Technical Support Specialists for Pooling

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