SME - Chat Support Rep

Job Title: SME - Chat Support Rep

Location: Cebu Philippines

Job Type: Full-time, Onsite

Company Overview:

CSV Now, with a solid footing as a talent acquisition consultant for Silicon Valley startups, now steps into the BPO arena, offering bespoke solutions to small and medium-sized ventures. Here's a chance to thrive in a fresh, upwardly mobile BPO setup, pioneer growth, and carve out a lucrative career journey with CSV Now. We are currently seeking a skilled and motivated Chat Support specialist to join our team in the Philippines.

You will play a critical role in establishing our Pioneering Chat Support Team. This is a startup company; therefore, ideas, challenges, and opportunities are welcome to the leadership team for continued growth and success.

What You’ll Do:

• Ability to convert chats into sales. 
• Protect company's clients', and visitors' information.
• Providing timely assistance to customers via chat or messaging platforms.
• Manage multiple chat conversations simultaneously while maintaining quality and efficiency in responses.
• Meet or exceed performance targets, such as response time, resolution rate, and customer satisfaction scores.

Requirements:

• Chat support experience is a plus
• SHS Graduates are welcome to apply
• Typing Speed of at least 40 WPM
• Good communication skills (written and oral)
• Amenable to work on site (Cebu Business Park)
• Comfortable working in a fast paced environment

If you're an enthusiastic and self-driven individual with a knack for sales and a passion for working in a collaborative team environment, we want to hear from you! We provide competitive compensation packages and ample opportunities for professional growth and advancement. Take the next step in your career and apply now to become a valued member of our chat support team! 

 

• BPO
• Ecommerce
• chat
• customer service
• e-commerce
• email handling
• live chat
• non-voice account
• operations
• website chat