Software Engineer (L2, Application Support)

Who are we?

Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com 

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In one sentence

In this role, you will gain hands‑on exposure to L2 operations, building a deep understanding of real‑world processes from the ground up. On‑desk experience is essential—you’ll learn how things truly work before transforming them. Using these insights, you will design and develop intelligent automation solutions that progressively evolve Service Desk/L1/L2 into a fully agentic, AI‑driven model—our ultimate vision. By being directly involved in day‑to‑day operations, you’ll be empowered to create smarter, more effective automation that solves real problems, delivers measurable impact, and drives innovation at scale.

What will your job look like?

• You will work in the operations and application support team, ticket management, vendor coordination, and call handling. Resolves issue collaboration, and add value through participation in peer code reviews, provide comments and suggestions, and work with cross functional teams to achieve goals. With this, shifting schedule is needed – during deployment etc., and on-call support in rotation as required.


• You will design, develop, modify, debug and/or maintain software code according to functional, non-functional, and technical design specifications.


• You will follow Amdocs software engineering standards, applicable software development methodology and release processes, to ensure code is maintainable, scalable, and supportable, and demo the software products to stakeholders.


• You will investigate issues by reviewing/debugging code, provide fixes and workarounds, and review changes for operability to maintain existing software solutions.


• You will assume technical accountability for your specific work products within an application and provide technical support during solution design for new requirements.


• You will be encouraged to actively look for innovation, continuous improvement, and efficiency in all assigned tasks.

All you need is...

• Bachelor’s degree holder in any Computer Science, Engineering, and IT-related field.


• 2+ yrs. of relevant work experience as SW Engineer/developer- Java.


• Working knowledge and/or experience in programming languages like JAVA/C++, React, Unix, SQL, Shell/ Perl Scripting.


• Technical Experience on Python, Cloud, Automation, GenAI, Database.


• Good-to-have technical skills: MERN, CI/CD, Gitlab, confluence, Grafana, JIRA, Oracle, postgres, ArgoCD, CI/CD, Confluence, Docker, GCP, Gitlab, GitOps, Grafana, Gsuite, InfluxDB, JIRA, Kubernetes, Mongo.


• Knowledge in Software Development Life Cycle.


• Preferably with Telecommunications background and experience


• Willing to work on shifting/rotational schedule.


• Willing to work on a Dayshift, Hybrid set up (3x per week) in BGC, Taguig City


• Available for Local Hiring only (Philippines).

Why you will love this job:

•    You will be challenged to design and develop new software applications.

•    You will have the opportunity to work in a growing organization, with ever growing opportunities for personal growth.