Software Engineering Specialist (Application Support, Java)

Who are we?

Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com 

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In one sentence

Works on specific modules, applications or technologies, and deals with sophisticated assignments during the software development process. In this role, you will gain hands‑on exposure to Service Desk, L1, and L2 operations, building a deep understanding of real‑world processes. On‑desk experience is essential—you’ll learn how things truly work before transforming them. By being directly involved in day‑to‑day operations, you’ll be empowered to create smarter, more effective automation that solves real problems, delivers measurable impact, and drives innovation at scale.

What will your job look like?

• You will work in the operations as a Specialist, working in collaboration with application support team, and will do ticket management and handling, vendor coordination, and call handling. Resolves issue collaboration, and add value through participation in peer code reviews, provide comments and suggestions, and work with cross functional teams to achieve goals. With this, shifting schedule is needed – during deployment etc., and on-call support in rotation as required.


• Be accountable for and own specific modules within an application and provide technical support and guidance during solution design for new requirements, problem resolution for critical / complex issues while ensuring code is maintainable, scalable and supportable.


• Present demos of the software products to partners and internal/external customers, using technical knowledge to influence the direction and evolution of the product/solution.


• Investigate issues by reviewing/debugging code and providing fixes (analyzing and fixing bugs) and workarounds, will review changes for operability to maintain existing software solutions, will highlight risks and will help mitigate risks from technical aspects.


• Bring continuous improvements/efficiencies to the software or business processes by utilizing software engineering tools and various innovative techniques and reusing existing solutions. By means of automation, it reduces design complexity, reduces time to response, and simplifies the client/end-user experience.


• Represent/lead discussions related to product/application/modules/team (for example, leads technical design reviews). Establish relationships with internal customers/partners

All you need is...

• Bachelor’s degree holder in any Computer Science, Engineering, and IT-related field.


• 6+ years' experience as a software engineer or a software support engineer. Working knowledge and/or experience in programming languages like JAVA/C++, React, Unix, SQL, Shell/ Perl Scripting.


• Good-to-have technical skills: MERN, CI/CD, Gitlab, confluence, Grafana, JIRA, Oracle, postgres, ArgoCD, CI/CD, Confluence, Docker, GCP, Gitlab, GitOps, Grafana, Gsuite, InfluxDB, JIRA, Kubernetes, Mongo.


• Knowledge in Software Development Life Cycle.


• Preferably with Telecommunications background and experience


• Willing to work on shifting/rotational schedule.


• Willing to work on a Dayshift, Hybrid set up (3x per week) in BGC, Taguig City


• Available for Local Hiring only (Philippines).

Why you will love this job:

• The chance to serve as a specialist in software and technology.


• You will take an active role in technical mentoring within the team.


• We provide stellar benefits from health to dental to paid time off and parental leave!