Software Technical Analyst

Position Responsibilities: 

• Support a wide variety of systems from a Level 2/3 perspective using DevSecOps and other methodologies or support model as aligned by MBPS, Business Unit or Stakeholders.
• Work with business clients, internal and external teams to debug or trouble shoot applications.
• Investigate SQL stored procedures, VBA macros and Java scripts from a support perspective to debug issues or perform analysis and development for minor enhancements.
• Coordinate and collaborate the development efforts with the development team for major enhancements.
• Investigate feed/file delivery, quality check and failures using any batch or workflow related tools by the team.
• Remain current on standards, technologies, approaches and methodologies.
• Consistently apply the concept of continuous improvement.
• Document findings and processes as part of application support.
• Gather and clearly document code changes for minor application enhancements and production defects. Perform QA testing to validate expectation of code changes if needed.
• Liase between business users and IT internal and external teams.
• Coordinate business users testing activity for application code changes.
• Track and produce key metrics for the team and develop strategies to increase efficiency.
• Adhoc responsibilities as directed by management.

Required Qualifications:

• Minimum 2 years working experience supporting systems at Level 2 (support).
• Experience with relational database structures and methodologies.
• Proven ability to multitask both independently and within a team.
• Ability to understand business process requirements and using technology, conceptualize creative solutions through to implementation.
• Knowledge of financial services, specifically investment management.
• Client and action oriented, takes initiative, creative and proactive thinker.
• Awareness of ITIL (incident, problem, change management) practices in aligning IT services with the needs of business.
• Work Set Up: Hybrid (3x a week onsite)
• Shift: Night

Preferred Qualifications:

• Effective English verbal and written communication skills. Should be able to adapt communication style to suit different audiences
• Can translate a more complex technical problem into business terms
• Strong application development/programming skills
• Solution design mindset - Ability to constructively challenge business requirements, technical requirements and any other direction that is received, to ensure we are building the BEST solution
• Work well independently as well as in a team environment as situation dictates
• Have strong knowledge with the following tools:
  • Batch monitoring tools such as CA Workload Automation (or related scheduling software)
  • MS SQL / Oracle
  • Shell Scripting/ Power Shell / UNIX
  • Informatica development (or related ETL tools)
  • Windows, Batch/Perl Scripting
  • ServiceNow / Jira / other workflow tools
  • MS Azure

When you join our team:

• We’ll empower you to learn and grow the career you want. 
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
• As part of our global team, we’ll support you in shaping the future you want to see.