Spa Supervisor

FILINVEST COMPANY: CRIMSON RESORT & SPA MACTAN

JOB SUMMARY: 

In accordance with the policies, procedure and standards of Chroma Hospitality and Crimson Resort & Spa, Mactan, under the supervision of the Spa Manager and within the limits of established hotel policies, the Spa Supervisor supervises spa operation including ingredient preparation, spa reception, spa housekeeping, preparation and schedule of treatments, maintaining the SOP in cleaning, and staff scheduling.

JOB SUMMARY: 

• Ensures that all spa policies and procedures are conscientiously followed. 
• Prepares daily, weekly and monthly sales reports

• Maintains and updates Spa files, as follows:

  Daily Revenue Report

  Monthly Incentive Report 

  Duty Roster for Paytroll 

  Others as specified

  In-charge of overall spa operation in the absence of Spa Manager

  Conducts spot random audits the different areas of operation

  Assists Spa Manager in research and product development

• Ensures proper requisitioning and control of office supplies; follow-up on delivery of materials were needed
• Ensures all correspondences, faxes, messages, emails are responded to in a timely manner/ disseminated accordingly
• Handles and follows-up on assignments as assigned by superior
• Cooperates and coordinates with colleagues and outside agencies whever necessary
• Ensures security and upkeep of all confidential files
• Makes recommendations for the improvement of current procedures
• Monitors trainings of staff
• Attends weekly departmental meetings, daily coordination meeting with Spa Manager