Spanish Bilingual Financial Customer Service Representative (Open)

• Provide customer support in Spanish and English via phone, email, or chat.

• Assist customers with account inquiries, billing concerns, payment processing, and transaction reviews.

• Handle disputes, fraud-related concerns, and general financial service requests.

• Explain financial products, services, policies, and procedures clearly to customers.

• Maintain accurate documentation of customer interactions and transactions.

• Ensure compliance with financial regulations and company policies.

• Meet performance metrics including quality, productivity, and customer satisfaction.

What We’re Looking For:
 

• Fluency in Spanish and English (spoken and written).

• At least 6 months of customer service experience in financial services, banking, or BPO industry preferred.

• Strong communication, problem-solving, and interpersonal skills.

• Ability to multitask and work in a fast-paced environment.

• Basic computer navigation and MS Office proficiency.

Preferred:

• Experience handling financial accounts, credit cards, loans, or fraud/disputes.

• Background in collections, chargebacks, or banking operations.