Spanish Bilingual Healthcare Representative

The Spanish Bilingual Health Care Representative receives and responds to customer inquiries through phone, email, or other communication channels. Provide accurate and relevant information to customers regarding medical products, services, billing, and technical support. Maintain customer records and update them accurately in the system. This position requires the employee to report to the office and work closely with the Operations Team Lead and contributes greatly to the overall satisfaction of our customers, vendors, and business associates.

Summary: Handles all customer inquiries and complaints as appropriate, including Spanish translation calls.

Call Handling

● Interacts with customers via text, telephone, email, online chat to provide support and information on an assigned product or service.

● Respond promptly and professionally to inquiries and communications received through any Line of Business (LOB) phone, text message, email, or other customer service departments as operational needs dictate.

● Interacting with team leads and other agents via email, teams and slack to resolve any customer queries.

● Attend continuous training during the work day.

● Ensures that appropriate actions are taken to resolve customers problems and concerns including account changes ensuring accuracy and compliance with company policies.

● Maintains customer account notes and records of customer interactions with details of inquiries, complaints, or comments.

● Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff. Performs other related duties as required and assigned.

DME Messages

● Handle DMR (Daily Management Reports) messages by reviewing and responding to relevant communications from internal teams or clients.

Shipping Reports

● Generate and maintain shipping reports to track order fulfillment and delivery timelines.

Communicate any discrepancies or issues with shipments to relevant departments for resolution.

• Must be native or fluent in Spanish (speaking, reading, writing) and proficient in English.

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• VL and SL cash conversion
• 10% Night Differential
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning
• A laptop will be provided by the company