Specialist, Human Resources (Portuguese Bilingual) – Quezon City, Philippines
Are you looking to play a key role in the operational support of a global FinTech company's human resources (HR) department? Are you ready to unleash your potential in a global business that is committed to moving money for the better? Join Western Union as a Specialist, Human Resources!
Western Union powers your pursuit.
Be motivated by our values: Integrity, Respect, Trust & Innovation.
Role Responsibilities:
As a Human Resources Specialist, you will be providing first-line support to employees in 53 countries globally. The Human Resources Specialist is the primary point of contact for our employees, providing human resources and process support, including, but not limited to general HR inquiries, and special projects. Other key responsibilities are listed below:
Act as first line support to general Human Resources inquiries from employees across different regions and countries,
Manage the Ticketing system (Service Now), prioritizing inquiries and providing consistent responses to employees within defined timelines
Provide accurate and timely responses to inquiries from employees globally with an aim to enhance employee experience.
Role Requirements:
Proficiency in the Portuguese Language.
At least two years of experience in HR Operations or Talent Acquisition Administration. Experience of working across multiple countries and regions will be an added advantage.
Focused on delivering in an administrative function with the highest level of attention to detail, quality, integrity, and sense of urgency. Providing responses to HR tickets with accuracy and urgency
Proven organizational and prioritization skills with the confidence to follow up and follow through. You must have impeccable time management skills and be able to manage multiple activities at a given time.
Comfortable navigating through systems and technology with at least intermediate skills in Microsoft Office suite. Proficiency and interest in generating and putting together reports will be an advantage. Experience in Workday is an added advantage
Competent and thrives in a highly matrixed environment and embraces coaching culture.
Demonstrates maturity of thinking, proven analytical, and problem-solving skills.
Willingness to work evening shifts and holidays.
We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union aspires to be the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and retail financial ecosystem that help our customers achieve their personal goals.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a rewarding compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at
https://careers.westernunion.com/.
Benefits
The following additional location-specific benefits also apply (note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment).
Your Philippines specific benefits include:
Paid Sick Leave and Vacation Leave
Health card (HMO) coverage with dependents from day 1 of employment, subject to insurer's review
Hybrid Working Arrangement
Unique Incentive Program
We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.
Estimated Job Posting End Date:
02-27-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
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