Specialist, Learning Management System (LOS Admin Support)

The Position

Are you looking for a role that will deepen your technical expertise in Learning Management Systems (LMS) while allowing you to drive process innovation?

Join our team as an LMS - LOS Admin Specialist, where you will manage day‑to‑day system operations, ensure high-quality and accurate learning data, support global end users, and collaborate with cross-functional stakeholders. In this role, you will contribute to continuous improvement initiatives and support compliance with global standards and applicable policies.

Duties & Responsibilities

• Monitor and manage service requests through the MyServices ticketing tool, ensuring timely responses and resolution.


• Maintain the Learning Management System (LOS): create training courses, assign or remove training profiles, manage learning content, run LOS reports, and maintain accurate records.


• Provide high-level support by troubleshooting LOS-related issues, conducting analysis, and delivering accurate resolutions.


• Collaborate with subject matter experts (SMEs) and business stakeholders to set up and maintain learning activities.


• Deliver proactive communication and updates to customers and stakeholders.


• Generate scheduled and ad hoc reports to support compliance and business requirements.


• Adhere to Service Level Agreements (SLAs) to ensure timely processing and closure of service requests.


• Maintain and update process documentation and manuals for LOS administration.


• Assist in planning, testing, and implementing process enhancements or configuration changes in LOS.


• Ensure adherence to compliance standards, including requirements for regulated environments such as GxP. 


• Support onboarding and upskilling initiatives related to LMS tools and processes for internal teams.
  

About our Future Employee

You should have at least 1-2 years experience in LMS administration (preferably using platforms such as SuccessFactors, Cornerstone, or similar systems).

Additionally, we are looking for:

• Experience working in a business service center or shared services environment supporting global clients.


• Familiarity with GxP or other regulated environments is a strong advantage.


• Strong understanding of standardized processes, workflows, and learning operations best practices.


• Excellent communication and interpersonal skills; must be proactive and collaborative.


• Proficiency in Microsoft Office tools, particularly Excel, Word, and PowerPoint.


• Experience in reporting, data analysis, and presenting data clearly to stakeholders.


• High attention to detail with strong organizational skills and the ability to manage multiple tasks in a fast‑paced environment.

Click here to know what it looks like working at Boehringer Ingelheim Business Services Philippines Inc.