Specialist, Trust & Safety

• Security Operations Team keeps a watchful eye over every aspect of it. Every day, we go to battle against some of the most sophisticated attackers in the world to protect billions of dollars worth of digital assets and ensure that our customers and employees can enjoy a safe, trusted experience. Our team is scaling along with it, using a blend of tooling, automation, and strategic team growth to ensure that we’re well-equipped to protect the next billion users of crypto.
• The Security Operations group is a multi-functional organization that includes Trust & Safety, CSIRT, Threat Intelligence and Insider Threat. While no two days will end up looking the same, as an analyst manager within the Trust & Safety team generally-speaking you’ll be responsible for the following things:
• ATO Expert - You are an analytical thinker and are ready to dig in and become an expert on ATOs.
• Detail Oriented - You don’t skimp on the details, you are laser focused on analyzing the details, nothing misses your analysis.
• Knowledge management - You have helped train people before and you know how to break down a complex problem into simple steps to teach others. You find teaching others to be exhilarating and you look forward to helping others succeed.Root Cause Identification - In addition to being an analytical thinker you are able to distill down the facts to identify patterns and their root cause.

Qualifications:

• You have been working in the Trust & Safety space for a couple years now (2-3 years), at this point you are familiar with common Account Take Over vectors and causes, and you have helped respond to mitigate them.
• You are customer obsessed, you have some experience directly interacting with customers and are able to understand the customer lifecycle as it pertains to ATOs.
• You're an operator at heart and are comfortable building and managing processes, scaling knowledge and process across large teams, and communicating clearly to XFN teams.
• You frequently get praise from your peers and coworkers about your communication skills, both written and verbal.
• You can translate complex findings and results into a concise and compelling narrative.
• Nice to haves: • Process excellence training • Coaching experience • QA experience.