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Sr. Associate Manager - Dialer Administration

icon building Company : Sutherland
icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Sr. Associate Manager - Dialer Administration

Company Description

At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Dialer Associate Manager.

    Job Description

    As a Dialer Associate Manager you are expected to:

    KEY RESPONSIBILITIES:

    • Perform daily uploads, downloads and importing of dialer schedules;
    • Document activities for outbound dialer;
    • Analyze dialer-output data to identify potential problems/issues;
    • Run payment reports regularly;
    • Create and update dialing campaigns, filter, list strategies and reports;
    • Monitor and adjust performance of the dialer systems; and
    • Complete other duties as assigned by the markets.

    Qualifications

     MINIMUM QUALIFICATIONS: 

    • Intermediate to advanced proficiency level with Microsoft Excel
    • Working knowledge on a dialer system (auto-dialer operation/concepts)
    • Working knowledge on basic Statistics (ability to comprehend and analyze dialer-output data)
    • Basic understanding of database-design principles, data structures and optimizations
    • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
    • Strong time management skills and capability to execute multiple tasks and priorities in a dynamic environment
    • Excellent verbal and written communication skills
    • Strong communication skills for client facing
    • Livevox dialer experience is an advantage
    Original job Sr. Associate Manager - Dialer Administration posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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