Sr. Associate, Sales Support (License Renewals)

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description: 

Accelerate your career. Join the organization that's driving the world's technology and shape the future. 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.

We are looking for a detail-oriented and proactive Senior Associate, Sales Support to join our Sales Journey team. This role supports both email and customer interactions, focusing on account activation, onboarding, and coordination with sellers and partners. The ideal candidate will have a background in sales support or experience in sales-related functions, particularly within the tech industry.

Job Responsibilities:

• Manage quote renewals for software/license renewals
• Provide email and customer support for account activation and onboarding
• Coordinate with sellers and partners to ensure smooth onboarding and support
• Follow up on contracts to drive revenue and ensure timely processing
• Collaborate with internal teams to support sales operations and customer experience

Qualifications:

• College graduate of any course; or High School Diploma (but should have at least 5 years functional experience)
• Mut have at least 3-4 years BPO experience in Quote Renewals, Retention, Customer Service, or other related roles
• Background in supply chain or IT distribution is highly preferred
• Experienced with MS Excel for reporting and tracking
• Strong time management and organizational skills
• Average to Good English communication skills
• Willing to work on day shift (AU time zone) and 10 days RTO/monthly

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