Sr Coordinator, Risk Operations

Assist customers and help them with their queries regarding accounts Document findings in the manual and automated process case management system Skilled and fluid switching in multiple workflows, queues and programs Meet/Exceed performance expectations Ability to make independent and proficient decisions Strong understanding of risk operations policies and procedures 2 years of relevant work experience Japanese Bilingual Proficiency (reading, writing, and speaking) Strong process knowledge in KYC (Know Your Customer), KYB (Know Your Business) and Name Change (Customer Identification Program) Strong written communication skills (email) with proper grammar and punctuation Ability to develop and maintain professional working relationships with peers and co-workers Strong time management and adherence to schedules High level of professionalism, self-motivation, and sense of urgency Willingness to work flexible shifts