Sr. Director of Operations

Responsibilities

· Sound delivery management

· Planning, monitoring & reporting, resource management, quality & risk management, problem & change

· management

· Effective communication management by ensuring timely and appropriate generation, collection,

· dissemination, storage and ultimate disposition of information

· Manage people by effectively and efficiently involving all resources to meet the organizational goals and by

· championing work-life balance, retention and career progression/development

· Provides motivation and direction to his/her team by delegating responsibilities appropriately and

· empowering team members to deliver results

· Provide senior leadership, change management and implementation of organization wide practices, policies

· and procedures

· Client and stakeholder management – ensuring that the organization meets the contractual obligations and

· exceed the desired quality of work; addressing clients’ critical business issues and providing valuable

· solutions

· Process improvement – reviews and evaluates existing processes and works with his/her team to create and

· implement improvements using Six-Sigma, DMAIC, LEAN etc. methodologies, and RPA/Automation;

· Business Transformation

· Financial Management – managing P&L and attrition

· Adept in making compromises and sound judgement calls with different groups in order to meet or exceed

· stakeholder/client’s needs and expectations

· Implements all necessary components for people, process, technology and knowledge

· Manage risks by identifying, analyzing and responding to project risks that will decrease or eliminate the

· chance of risk occurrence and minimizing operational impact

· Evaluates and designs economic business relationship and structure with clients and suppliers/vendors

· Client Solutions and Business Development

· Other tasks as assigned by the immediate reporting manager as needed by the business

Skills and Requirements

• Bachelor’s Degree holder preferably with post graduate degree (MBA/MA or equivalent)

• With 15 years experience in the field and at least 10 years of management experience with proven

leadership skills, has had P&L responsibility, and managed projects

• Managed teams in various geographic locations with a proven track record of meeting and exceeding

financial targets

• Has worked at multiple client accounts to gain experience in working with and handling different types of

clients; strong client facing abilities including the ability to handle scope issues

• Has the ability to work with senior management and work within the political structure of his/her own

organization as well as the clients

• Is able to communicate effectively in writing, verbally, and through presentations

• Possess strong people skills - is able to work with other organizations such as third party vendors, sales,

marketing, and legal, and understand their terminology; understand the requirements for the various staff

positions

• Strong planning abilities (both strategic & tactical)

• Has an understanding of the technology/RPA used in the BPO industry

• Strong negotiation skills

• Strong Business Acumen

• Experience in handling a logistics program/account, required.

Job Type: Full-time

Salary: Php250,000.00 - Php300,000.00 per month

Benefits:

• Health insurance
• On-site parking

Schedule:

• 8 hour shift

Supplemental pay types:

• 13th month salary
• Performance bonus