Sr. Manager - Business HR

At Sutherland, beyond just providing jobs, we invest in building careers for our employees. Our work culture focuses on employee development and work-life balance. Share this vision and join us as a Sr. Human Resources Associate Manager. Help us shape our organization’s culture by taking the lead in establishing and executing Human Resource strategies that will offer support and boost engagement.

If you are a Human Resources Associate Manager looking to take your career further, do not miss this opportunity!

As a Human Resources Associate Manager, you are expected to maintain and understand the pulse of the site and/or program.

Your duties and responsibilities include:

• Partner with the Business & Functional stakeholders to establish and execute HR strategies that drive business performance.
• Drive operational excellence in key HR practices and lead initiatives driving employee engagement, retention, and development. The role also contributes to positive internal branding.
• Analyze and design solutions that address chronic performance challenges
• Formulate initiatives to improve retention, satisfaction and engagement
• Identify Professional and Holistic Development Training opportunities and organize training initiatives to address them.
• Provide Career Counseling
• Own due process related to Disciplinary Action triggered by attendance, performance, behavior and company policy violation. This includes Notice to Explain issuance, preliminary investigation, facilitation of admin hearing, and delivery of Notice of Decision.

QUALIFICATIONS:

• College graduate (preferably BS/BA in Psychology, HR Management, Organizational Development or General Sciences)
• Excellent Written and Verbal Communication skills
• More than 5 years BPO experience in the same level
• General knowledge of labor standards, statutory benefits, employee engagement practices and other key HR processes
• Above average written and oral communication skills
• Excellent ability to build networks within and across functions through proactive communication
• Capable in maintaining a high degree of confidentiality and professionalism is critical
• Strong work ethic, integrity, flexibility, diversity, customer service orientation, leadership/coaching skills and team building abilities are essential
• Willing to work in a shifting schedule

All your information will be kept confidential according to EEO guidelines.