Sr Manager Technical Support

You coach and guide managers in achieving their objectives and goals, including their personal development. You coordinate technical training programs for existing and new product training. You develop and support Corporate's people management and development programs, providing necessary insights and suggestions to further develop existing programs. You ensure that employee communication remains open, updated, and transparent, providing accurate information/data at the right time and venue. You act as a coach and mentor to support organizational capability and development. You showcase excellent knowledge of the company's culture and mission and advocate our core values. To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. You have 5-8 years of previous people management experience within a high call volume BPO/Shared Services/Healthcare environment. You hold a Bachelor's Degree with 13+ years of industry experience. You have experience with training and mentoring staff, including the development of training programs. You possess highly developed interpersonal skills with excellent written and oral communication skills. You embody strong emotional intelligence skills to drive objectivity in making fair and just decisions. You have the ability to make crucial decisions. You are flexible in schedule, working at least one weekend day, based on customer call volume, seasonality, and team needs. You have proven ability working with multiple short-term deadlines and dynamic changing priorities. You are highly detailed and action-oriented. You must be enthusiastic, solution-oriented, and positive in leadership style. You travel as needed on occasion. You desire and are willing to be part of something amazing! Preferred experience supporting highly technical/complex product teams in a 24/7 environment. Amenable to work on a hybrid setup. Experience working for a Shared Services organization. Mapped to the Global Career Framework level and title. Please Note: This data is pulled in automatically based on the job code when creating requisition.