Sr. Operational Excellence Consultant

- Act as a key link between business stakeholders and technology teams, ensuring automation and process improvement initiatives deliver measurable value and align with broader organizational objectives.

Qualifications:

• 3 years combined experience in operational management, management of key support functions, and leading process & performance improvement projects in the insurance and/or BPO industry.
• 2 years hands-on application of Operational Excellence, Problem Solving, and Project Management frameworks, methodologies and tools (LEAN, DMAIC, Data Analysis, HCD, Design Thinking, Agile, Scrum, etc.)
• At least 2 years experience participating in process & performance improvement projects as Business/Process/Data Analyst for customer service operations in the insurance, BPO, and/or shared services industry (i.e., call center, emails, chats, back office, etc.)
• At least 2 years experience in managing project stakeholders, i.e., delivering formal presentations, developing status reports, facilitating project meetings, etc.

Location: Quezon City

Hybrid (3x onsite, 2 days WFH)

Dayshift - Midshift (must be flexible to shifting schedule)