Sr. Quality Manager - Logistics

Sr. Manager Service Quality is responsible for developing and implementing quality framework & strategy for the external client that helps manage performance, reduce risk and increase value for the client and FSL.

2-3 years experience in Logistics and Shipping Industry is required.

Key Deliverables

Working closely with client to understand requirements and business critical measurements, ensuring appropriate standard of quality monitoring and measurement is implemented to achieve exceptional quality

Proactively identifying trends, producing root cause analysis and providing solutions to ensure quality delivery of business goals

Develop & implement standard quality methodology to include guidelines, policies and procedures for the assigned client

Work with the Operations lead and managers to identify gaps and implement plans to close and improve

Ensure that the QA framework is robust and helps in efficiently managing performance

Lead Service Quality team through FSL values and quality principles of Lean & Six Sigma.

Apply lean six sigma, business acumen, leadership, change management

Review and present regular management information on quality measures and improvements

Manage and oversee the development of the existing Quality teams

Meet KRA’s as agreed and any that may get added due to business needs

• Constructively challenge the organization to constantly improve operational capability and performance

Capacity Management

• Regular capacity review of the team, to ensure equal work distribution and tracking overtime. Manage resources efficiently through peaks and troughs in the business cycle. Develop resource plans and plans for contingencies

Operations Management/Operational Effectiveness

• Champion ‘Excellence and Best in Class services’ for the Customer in the business units and work with teams to deliver continuous improvement opportunities

Relationship management

• Work with leaders and managers within the Business to meet client and company objectives and bring in value add
• Develops, promotes and enhances a culture of “client first” service to ensure consistent delivery of excellent client service and client retention

People management/ development

• Manages the performance of all direct reports through the formal performance management system. Responsible for Succession planning
• Lead the quality team to meet all FSL objectives and client goals.
• Lead teams to constructively challenge the organization to constantly improve operational capability and performance
• Identifying development needs for both individuals and the team as a whole. Works with concerned partners to optimize training and development opportunities