Sr. Service Desk Representative/ Operation Support Technician II

Requisition Number: 95009 

BASIC FUNCTION

Position Overview

The Sr. Service Desk/ Operations Support Technician II is an internal IT Operations role responsible for application patching and monitoring of Insight’s internal IT infrastructure.

What you’ll do at Insight

· Monitor IT infrastructure utilizing multiple tools

· Utilize ITSM platform to manage and log all support issues

· Monitor shared mailboxes, Microsoft Teams, and other communication methods used by other teams to report IT incidents to the IT Operations Team

· Participate in application patching efforts

· Complete various MACD type requests

· Create and maintain IT support documentation including knowledgebase articles

· Work with application owners to facilitate patching schedule

What you’ll need to join Insight

• 2 years of experience working in an IT event handling/NOC role with intermediate proficiency
• 2 years of technical phone support experience intermediate proficiency
• 2 years of experience working with ITSM tools with intermediate proficiency
• 1 year of vendor ticket management experience with basic proficiency
• 2 years of experience working in an IT support role with intermediate proficiency
• 2 years of experience supporting Windows server and workstation operating systems
• 2 years of basic network support experience

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

About Insight

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

• Founded in 1988 in Tempe, Arizona
• 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
• $8.3 billion in revenue in 2020
• Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
• 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
• Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
• Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.