Sr. Site IT Officer

DUTIES & RESPONSIBILITIES:

Act as a single point of contact (SPOC) between the end client, Operations team in Philippines, and Sagility IT team in order to streamline efforts when it comes to troubleshooting client applications issues and Sagility applications issues.

Escalate concerns in the operations floor by immediately contacting IT Service Desk.

Ensure compliance to company IT information security policies and procedures in the operations floor.

Regularly update and maintain hardware and software inventories and escalates shortfalls to management.

Consults with end-users, with Sagility IT and with client IT to troubleshoot, resolve and maintain the smooth operation of all voice and data applications.

Escalates application-related issues and problems to Sagility IT and to client, as and when needed.

Escalates system-wide / network-wide problems through the proper channels.

Perform ad-hoc functions as and when needed by IT group in relation to client projects and initiatives of the following but not limited to:

Boardroom infrastructure management Data center management Innovation Lab management Special projects involving new tools and applications Implementation of PH wide projects and systems