Sr Software Engineer - I & II

Responsibilities:

• Provide technical support for Ivanti UWM solutions, ensuring optimal performance and user satisfaction.
• Troubleshoot and resolve issues related to user workspace management, including profile management, application control, and policy enforcement.
• Collaborate with cross-functional teams to implement and maintain secure and efficient UWM solutions.
• Conduct regular system audits and performance assessments to identify and address potential vulnerabilities.
• Assist in the deployment and configuration of Ivanti UWM software and related components.
• Develop and maintain comprehensive documentation for system configurations, procedures, and troubleshooting guides.
• Stay current with industry best practices and emerging technologies to continuously improve support processes.
• Provide training and guidance to end-users and internal teams on UWM functionalities and best practices.
• Participate in On-Call support rotations to ensure 24/7 availability for critical issues.

Requirements: 

• Bachelors degree in computer science, Information Technology, or a related field.
• 3+ years of experience in technical support or engineering roles, preferably with Ivanti UWM or similar user workspace management solutions.
• Strong knowledge of Ivanti UWM products and user workspace management technologies.
• Experience with enterprise-level IT infrastructure and security protocols.
• Proficiency in troubleshooting and resolving complex technical issues.
• Excellent communication and interpersonal skills, with the ability to work effectively with clients and team members.

Preferred Qualifications:

• Relevant certifications (e.g., ITIL, Ivanti Certified Professional) are a plus.
• Familiarity with cloud platforms (e.g., AWS, Azure) and virtualization technologies (e.g., VMware, Hyper-V).

Work Setup:

Shift: Night shift
Setup: Hybrid
Location: Metro Manila

By Applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose of recruitment and employment may it be internal to Cobden & Carter International and/or to its clients.