Sr. Team Manager - Telco - Clark

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

In this role, you will be responsible for overseeing key client relationships, managing a team of account executives, and driving customer satisfaction and retention.

• Lead and mentor a team of account executives, providing guidance and support to ensure high performance and professional growth.
• Develop and implement strategic account plans to maximize client satisfaction and revenue growth.
• Serve as the primary point of contact for high-value clients, addressing their needs and concerns.
• Collaborate with cross-functional teams to deliver innovative solutions and ensure seamless service delivery.
• Monitor and analyze account performance metrics, identifying areas for improvement and implementing corrective actions.
• Conduct regular client meetings and presentations to maintain strong relationships and identify new business opportunities.
• Oversee the resolution of complex client issues, escalating when necessary.
• Contribute to the development of account management best practices and standard operating procedures.
• Prepare and present periodic reports on account performance to senior management.

• 3-5 years of experience in account management, with a proven track record of client retention and growth
• 1-2 years of team leadership experience, demonstrating the ability to motivate and develop team members
• Strong communication and interpersonal skills, with the ability to build and maintain relationships at all levels
• Excellent problem-solving and decision-making abilities
• Proficiency in CRM software and Microsoft Office Suite
• Strategic thinking and planning skills, with the ability to translate client needs into actionable plans
• Project management experience, including the ability to manage multiple accounts and priorities simultaneously
• Industry-specific knowledge relevant to our company's sector (preferred)
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
• Strong analytical skills with the ability to interpret data and make data-driven decisions

All your information will be kept confidential according to EEO guidelines.