Sr Training Manager

Sutherland is seeking an attentive and goal-oriented person to join us as Sr. Training Manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

If you are a Training Manager looking for a global career, do not miss this opportunity!

As a Sr Training Manager, you will set the path to success by overseeing new hire, progression and enhancement training. You are also expected to:

Key Responsibilities

• Supervise/Observe Training Delivery in class;
• Guide/Coach trainers on technical/soft-skills related aspects;
• Assess/Analyze/Monitor KPI Performance for waves;
• Create effective action plans for improvements in training results;
• Supervise, Observe and Coach the Nesting Leads and support resources using an effective, consistent, & organized system;
• Create and provide updated, accurate & timely reports as required;
• Plan for waves in terms of scheduling feedback, allocating tasks to Team Managers;
• Facilitate the handover of the trainees to the production floor; and
• Drive learner performances week on week through rolling out contests, quizzes, tests, etc.

Required Skills/Education

• A bachelor’s degree in any field with Masters/MBA is preferred
• Minimum of 8 years BPO experience with at least 5 years of managing Training and Development business unit
• Ability to use MS Office applications: Excel, Power Point, Word, and Outlook
• Excellent written and oral communication skills
• Ability to build networks within and across functions through proactive communication
• Ability to maintain a high degree of confidentiality and professionalism
• Strong work ethics, integrity, flexibility, diversity, customer service orientation, leadership/coaching skills and team building abilities

All your information will be kept confidential according to EEO guidelines.