Store Manager

The Store Manager is responsible for overseeing the daily operations of the store, ensuring efficient service, high-quality beverage preparation, and excellent customer satisfaction. This role involves leading and developing the store team, managing inventory, and ensuring adherence to food safety regulations. The Store Manager plays a key role in maintaining a high-energy work environment while driving the store’s performance and profitability.

Qualifications:

• Bachelor's Degree in Food & Beverage Services Management, Hospitality/Tourism, Hotel Management, or a related field.
• At least 1–2 years of experience as a Team Leader or Supervisor.
• Experience in food and beverage preparation or customer service is preferred.
• Willing to undergo training and continuously learn about food and beverage preparation.
• Exceptional listening and communication skills.
• Strong commitment to customer satisfaction and service excellence.
• Proficient in English communication.
• Strong leadership skills with the ability to motivate a team.
• Willingness to work in a fast-paced, high-energy environment.
• Experience in using a POS system and handling cash transactions is an advantage.

Duties & Responsibilities:

• Lead and oversee daily store operations to ensure smooth and efficient service.
• Prepare tea drinks and other beverages according to standard recipes and procedures.
• Support and assist team members in various store operations.
• Handle customer inquiries and concerns professionally to ensure a positive experience.
• Manage inventory, stock levels, and administrative tasks related to store management.
• Work collaboratively as part of a fun, high-energy team to achieve store goals.
• Ensure compliance with food safety regulations and quality control standards at all times.