Strata Admin & Front Desk Support Officer (Australian Client/Day Shift)

About Brainbox

Brainbox is different to every other BPO. It’s not just the amazing culture, strong brand, loyal customers and talented staff - it is deeper than that. The Brainbox core value of ‘Always Be Kind’ is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do is aimed at providing people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love their what they do and become the best versions of themselves.

We are looking for a Strata Admin & Front Desk Support Officer who speaks fluent, clear, and confident English with a bright, bubbly, and friendly personality who could work in a remote front desk setting. This candidate will be responsible for answering calls on 3CX and transferring or escalating as needed. The ideal candidate must have strong interpersonal skills and be able to build rapport easily over the phone.

Key Responsibilities

• Answering phone calls and transferring or escalating as needed
• Perform general administrative duties
• Respond to service requests, maintenance issues, and complaints
• Prepare, send, and track official correspondence
• Contact and arrange services with contractors
• Other duties assigned

Qualifications and Experience
 

• Any bachelor's degree, preferably in Office Administration, Hospitality, or any relevant degree
• 2+ years of administration experience, ideally in a customer-facing or fast-paced environment
• Exposure to strata management, property, or real estate is desirable but not essential
• Experience with Australian clients or familiarity with Australian business culture is ideal
• Highly organised with strong attention to detail and accuracy in data entry and task management
• Comfortable with standard Microsoft Office tools, Google Workspace, and internal systems
• Able to follow documented procedures and complete structured tasks without constant supervision

Perks

• Attractive and competitive salary
• Tenure-based and Performance-based incentives
• Paid time off
• Unlimited cash incentives for hired referrals
• Engagement and Recognition programs
• HMO on day 1
• Work-life balance with a 37.5h week and free weekends
• International career growth and clients
• Opportunities to travel abroad
• Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants
• Fun and inclusive working environment and great working culture
• Dedicated local support with local Management, HR, onboarding, payroll, and ICT
• Access to unlimited training and micro-competencies to advance your skills

This role is subject to a number of skills and practical tests.

This position is an onsite role at our Pampanga office. Candidates must be willing to work on-site.

Work location: Angeles City, Pampanga