Strategy Officer

About the Job

Location: Ortigas
Corporate Title: Assistant Manager
Work Arrangement: On-site

Our Consumer Lending team is looking for experienced professionals to join us in Ortigas with the role of Strategy Officer.

In this role you will develop and implement data-driven strategies across pre-delinquent to written-off accounts to improve flow rates, recoveries, and customer experience while reducing costs. Analyze performance trends, recommend policy and strategy enhancements, manage collections initiatives, set targets, and mentor strategy officers.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Oversee end-to-end execution of multiple consumer loan initiatives, from planning to monitoring.
• Use data analytics to drive business recommendations and risk-informed decision-making.
• Monitor and optimize agency strategies using the champion-challenger approach.
• Conduct capacity planning, set collections targets, and track performance improvement.
• Analyze trends and staffing needs to achieve optimal flow rates and operational efficiency.
• Collaborate with stakeholders to implement analytics solutions, improve processes, and enhance reporting.

What we're looking for

• Bachelor's degree in business, finance, economics, IT, or related fields.
• Strong knowledge of consumer credit lifecycle, loan products, and banking regulations (BSP).
• Proficient in data analytics, MS Office, and programming (SAS, Python), with project management skills.
• Ability to analyze data, solve problems, and recommend strategies and policies.
• Effective communicator and team player with strong initiative, accountability, and adaptability.
• Demonstrates strategic thinking, continuous improvement mindset, and focus on customer and stakeholder value.

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth