Subject Matter Expert

Are you ready to make an impact? Join as a Subject Matter Expert for a pioneering Tech Campaign in Alabang and jumpstart your career!

Key Responsibilities:

• Understand customer issues and provide solutions.
• Execute transactions as per prescribed timelines and follow all predefined procedures to meet SLA targets.
• Ensure adherence to client and Infosys policies and guidelines.
• Meet SLA and KPIs.
• Handle escalation calls.
• Utilize knowledge and experience with ticketing tools.
• Display excellent customer service skills and capabilities.
• Basic Operating System knowledge.
• Proficiency in common Microsoft Office products and services.
• Strong analytical ability.
• Ability to navigate common user interface elements.
• Good reading skillsability to understand ambiguous information, probe, and consolidate it into usable data.

Key Requirements:

• Graduate of any 4-year course or completed the first year in college.
• Experience in handling escalation calls.
• Minimum of 2 to 3 years of work experience as an SME in BPO/shared services industry.
• Excellent oral and written communication skills.
• Strong problem-solving skills and ability to multitask.
• Amenable to work in shifting schedules in Alabang.
• Amenable to work onsite.

Employee Benefits:

• Quarterly Performance Bonus.
• 24 leaves annually.
• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire.
• Outstanding career development opportunities and fast-track career progression.
• Enjoy a fair work-life balance.
• Learning and Development Trainings.
• We value Inclusion and Diversity.
• Great Place to Work certified.