Subject Matter Expert/Jr. Team Lead (BPO) | Hybrid Set -up

We are seeking a motivated and enthusiastic individual
to join our team as an Entry -Level Team Leader. This role is designed for a
candidate with no prior leadership experience but with a strong potential for
leadership, who currently possesses effective communication skills, and a
proactive approach to problem -solving. As an Entry -Level Team Leader, you will
receive comprehensive training and mentorship to develop your leadership skills
and effectively guide your team. 

• Team Coordination 
  

Assist in coordinating daily team activities and ensure
smooth workflow. Allocate tasks to team members based on their strengths and
current workload. 

• Support
  & Mentorship 
  

Provide support and guidance to team members, helping them
to overcome challenges and achieve their goals. Act as a mentor and role
model, demonstrating a positive attitude and work ethic. 

• Performance
  Monitoring 
  

Monitor team performance and provide feedback to help
improve productivity and quality. Assist in setting individual and team
performance targets and goals. 

• Communication  
  

Facilitate open and effective communication within the
team. 

Communicate organizational goals, updates, and any changes
to the team clearly. 

• Problem -Solving 
  

Identify and address issues or conflicts within the team
promptly. Collaborate with team members to develop solutions to
challenges. 

• Training
  and Development  
  

Participate in training programs and workshops to develop
leadership skills. Support team members in their professional development
by identifying training needs and opportunities. 

• Quality
  Assurance 
  

Ensure that team output meets company standards and client
expectations. Assist in implementing quality control processes to enhance
efficiency and accuracy. 

• Collaboration 
  

Foster a collaborative team environment, encouraging
teamwork and knowledge sharing. Work with other departments to ensure
alignment and successful project outcomes. 

What does the role involve? 

We will train and develop you the Intogreat way to: 

• Engage
  and lead a team of about 15 to 20 staff including:  
  
• Delivering
  results 
  
• Building
  a culture aligned to our core values (accountability, care, collaboration,
  innovation and greatness)
  
• Running
  team meetings, measuring performance
  
• Celebrating
  success
  
• Monitoring
  attendance
  
• Identifying
  and managing underperformance or misconduct
  
• Monthly
  coaching
  
• Onboarding
  new staff 
  
• Deliver
  a great client experience including: 
  
• Leading
  client meetings 
  
• Ensuring
  clients’ expectations on service delivery are achieved 
  
• Seeking
  feedback and resolving any concerns 
  
• Identifying
  future opportunities for existing clients to grow their business with
  us 
  

This role is an excellent opportunity for individuals who
are looking to step into a leadership position and develop their skills in a
supportive and dynamic environment. If you are a proactive, communicative, and
dedicated individual with a passion for leading teams, we encourage you to
apply. 

Requirements

Qualifications

• Minimum
  of 2 years relevant customer service/client -facing team -based
  experience required, no prior leadership experience necessary. 
  
• Strong
  Potential for Leadership 
  
• Effective
  Communication Skills 
  
• Proactive
  Problem -Solving Approach 
  
• Positive
  Attitude and Work Ethic 
  
• Commitment
  to Learning and Development 
  
• Client -Focused
  Mindset 
  

Training

• Prior
  to starting the role as Junior Team Leader, must pass the Leadership
  Development Program by the company
  
• This
  program is an 8 -day training designed for individuals who have the
  potential to lead a team and are interested in pursuing a career in
  leadership
  
• Upon
  successfully completing and passing the program, trainees will be
  onboarded as Junior Team Leaders
  

Competencies

• Interpersonal
  Skills: Commitment to participate in leadership training programs and
  workshops. 
  
• Emotional
  Intelligence: Commitment to personal and professional growth. 
  
• Inclusiveness:
  Positive attitude and a strong work ethic. 
  
• Learning
  Agility: Willingness to learn and use project management and other
  relevant software tools. 
  
• Managing
  yourself (time management): Ability to work well under pressure and handle
  multiple tasks simultaneously. 
  
• Organizational
  Citizenship Behaviors: Eagerness to learn from mentors and apply new
  knowledge to the role. 
  
• Basic proficiency
  in Microsoft Office Suite (Word, Excel, PowerPoint)