Supervisor Controls & Compliance

Risk Assessment and Controls Setting

• Facilitate Risk assessment tool set documents for all high impact processes and ensure the documents are reviewed every 6 months and changes should be highlighted to the management as well as to the client
• Establish & execute control testing protocols to ensure relevant controls work the way they are defined. It’s imperative to highlight the deficiencies in controls to relevant stake holders along with the mitigation plan
• Work across teams and help them in establishing controls to mitigate the deficiencies highlighted through internal audits and engage relevant teams to cater to deficiencies highlighted through testing packs and show case improvements
• Facilitate Control design effectiveness and control operational efficiency improvements through RCAs
• Operations across sites (if applicable) should have a robust risk document in place
• Risk reporting is consistent, clear, accurately measured, and communicated timely by Risk & Compliance
• Continue visiting the Inherent Risk on the Risk profile for Operations on a quarterly basis to ensure that the team understands what can go wrong and takes relevant actions for mitigating all such issues
• Be actively involved in the change management process to ensure all relevant risks are highlighted through the impact assessment on all Change Requests
• Help the teams to adhere to KCO requirements through regular checks and flag all anomalies to the management
• Have full understanding of ‘whistle blowing’ and take appropriate action when required, ensure all staff understands responsibilities and check understanding on regular basis.

Compliance

• Ensure all client, regulatory and statutory trainings are catered to effectively.
• Ensure thorough and complete Integrity training and education in their unit - with zero tolerance of company violations
• All BCP plans to be up to date, tested and signed-off with incidents fully investigated to identify root cause and improvements - year end date given as testing is over 12 months but tracked monthly
• Establish testing packs for all Regulatory & statutory deliverables from Org & Client stand point and execute the same on a monthly basis to highlight deficiencies.
• Ensure all Audits for the year are Green with no major non-conformances reported for the process
• Facilitate the requirements enunciated by all functions with the R&C framework and take them to closure
• Ensure that Service Excellence drives risk culture and delivery at all levels of the operation

Governance and Reporting

• To help identify trends in data collected, highlighting issues and submitting recommendations for action.
• Collect and collate data on a regular basis to ensure reporting standards and requirements are met
• To identify any compliance related issues in their day to day work and escalating these if appropriate to the Line Manager for consideration and action
• Maintain control of all Compliance logs and ensure all new policies have Compliance sign-off
• Manage Fraud and drive Fraud Prevention activities on the Delivery floor andTake initiatives to spread awareness on business and Concentrix requirements (including internal audits, contractual requirements, BCP, regulatory and statutory) among all staff members