Supervisor, Customer Care - Spanish Bilingual

Coach and develop teammates through regular feedback, career guidance, and performance evaluations to maximize their potential. Set clear goals, monitor key metrics, and drive team performance to exceed organizational KPIs and customer expectations. Lead 1:1 coaching, team learning sessions, and stand-ups, tailoring development to individual and team needs. Champion change, support teammates through transitions, and cultivate a resilient, high-performing team culture. Ensure quality, compliance, and operational excellence by conducting case, email, and phone interaction reviews each month. Actively participate in hiring, onboarding, internal talent movement, and identifying and addressing training needs. Empower teammates to make informed decisions and create outstanding customer experiences within established guidelines. Work hard / play hard - Fast-paced paced yet fun working environment 4 years of relevant work experience Minimum 4 years customer service experience in a Leadership role is required; tenured with solid experience and able to handle complex supervisor calls, including escalations Solid background in handling Spanish Bilingual account in Leadership role. Able to effectively communicate, verbally and in writing, in both Spanish and English. Put People First: Provide and seek constructive feedback - clear is kind; Choose Inclusion and foster belonging Work Customer Back: Focus on our customers' greatest needs, sweating every detail; Solve with tech and innovation; Create simple and valuable customer experiences Ability to work independently while making sound business decisions on case information Customer focus Strong listening skills Problem solving & solutions-oriented Remains calm under pressure Drive for results Functional / technical skills Upholds strong ethics and values, integrity and trust Empathy and Customer focus Communicate with clarity Genuinely care about helping customers to resolve their cases Actively listen and ask questions in a positive and professional manner to find the quickest resolution Work independently while making sound business decisions for customers Ability to multi-tasking - multiple systems, screens, active listening