Supervisor, Public Areas

• Reports directly to the EVS|Public Areas Assistant Manager/Manager/Senior Manager.
  
• Works closely with the EVS| Public Areas Warehouse Supervisor, Warehouse Attendants, Specialists, and Attendants to ensure streamlined, seamless, and highly productive housekeeping operations.
  
• Works closely with the appropriate divisions/departments to ensure that housekeeping operations are well -supported and well -supplied through efficient coordination between offices.
  
• Regularly attends shift briefing/debriefing.
  
• Conducts briefing/debriefing to staff as needed.
  
• Attends inter -departmental/divisional meetings as needed.
  
• Thoroughly inspects the hotel public areas and ensures their cleanliness and maintenance; these areas include but are not limited to;
  
• Front of the house areas, back of the house areas, ballroom/function/meeting rooms, hospitality suites, staircases/stairwells, restaurants/F&B outlets (non -food/beverage contact), front of the house restrooms, back of the house restrooms, staff lockers/dormitories, pantry areas, park house, perimeter, etc.
  
• Thoroughly inspects the gaming areas and ensures their cleanliness and
  maintenance. These areas include but are not limited to: Gaming suites, gaming
  pits & areas, table games & chairs, slot machines & chairs, other
  electronic gaming machines, etc.
  
• Keeps up to date, upholds, and enforces all quality and service
  standards, policies, and procedures for all EVS staff.
  
• Constantly reviews existing
  policies, procedures, and practices to ensure their relevance and adapts them to
  guest and team member convenience, where applicable.
  
• Keeps up to date on the
  proper handling, operations, and maintenance of all applicable materials,
  supplies, chemicals, equipment, and other consumables and encourages the same
  consciousness, adherence, and responsiveness in all staff.
  
• Contributes to the development and implementation of training
  programs for all EVS staff. Conducts training regularly and coaches staff as
  needed.
  
• Ensures the accuracy and fairness of the performance appraisal of
  staff, as well as the timely discussion. Conducts appraisals professionally and constructively to develop the staff.
  
• Ensures departmental and hotel -wide good behavior standards and
  practices, as well as discipline and harmony in the workplace, are preserved
  and are aligned with the Team Member Code of Good Behavior. Any irregularities
  and inconsistencies will be subject to due process in line with the
  departmental/hotel’s policies, procedures, and guidelines, whichever are applicable. 
  
• Creates a positive and highly motivated working environment that
  promotes and develops teamwork.
  
• Utilizes and develops communication tools and channels for the
  proper and efficient dissemination of information and to maximize workflow in
  the sections.
  
• Ensures all materials, supplies, and equipment are in good working
  condition. Reports defects and any safety issues as necessary.
  
• Oversees and acts on the status of out -of -order service areas.
  Ensures coordination with departments/divisions involved, as well as constant
  follow -up to turnaround areas as quickly as possible.
  
• Maintains and submits a daily log showing assignments, project
  status, notations on repairs and maintenance items, special cleaning
  requirements, and all other items that should be brought to the attention of the
  Assistant. Manager/Manager/Senior Manager EVS|Public Areas.
  
• Checks on the cleanliness, maintenance, par stocking, and security of
  EVS pantry/service areas.
  
• Contributes to the
  preparation of the annual operating budget and forecast.
  
• Contributes to the
  preparation of the yearly CAPEX proposal.
  
• Ensures EVS operations are as
  environmentally conscious and conscientious as needed and where applicable.
  
• Ensures the highest level of
  safety and security by facilitating effective programs that deliver a high
  degree of awareness amongst staff, including but not limited to Hotel Emergency
  Procedures, Occupational Health & Safety, etc., and responds accordingly,
  when and where applicable.
  
• Knowledgeable in proper
  chemical handling and storage. Up -to -date with the corresponding MSDS,
  documentation, and application, and is compliant with safety requirements at all
  times.  
  
• Knowledgeable of all related
  and/or applicable IFSS and Hygiene rules and regulations and instills the same
  consciousness, adherence, and responsiveness in all staff.
  
• Delivers
  friendly, courteous, and efficient quality service to all guests and fellow team
  members.
  
• Ensures
  all guests and team members receive a timely response to their needs.
  
• Ensures that the highest standards of personal hygiene
  and grooming are maintained at all times. Conducts spot checks on staff as
  needed.
  
• ​Performs miscellaneous
  job -related duties as assigned.
  
• May assume other duties as may be assigned by
  superior/s from time to time.​
  

Requirements

• At
  least college -level or equivalent. A graduate of HRM or any related
  course is an advantage
  
• At least 2 years of experience as a supervisor in the same capacity.
  
• Fluent in both oral and
  written Filipino & English; Knowledge of another
  foreign language is an advantage.
  
• Computer literate and
  well -acquainted with Microsoft Office programs; Knowledge of Property
  Management Systems is an advantage.
  
• Must have excellent
  communication, documentation, and interpersonal skills to work in a diverse, dynamic, and fast -paced environment.
  
• Must
  be able to convey information and ideas clearly.
  
• Must
  be able to work well in stressful, high -pressure situations.
  
• Maintains a high degree of professionalism in the workplace.
  
• Must
  be effective in handling problems in the workplace, including anticipating,
  preventing, identifying, and solving problems as necessary
  
• Must
  be effective at listening to, understanding, and clarifying the concerns and
  issues raised by co -workers, staff, and guests.
  
• Must
  be able to evaluate and select among alternative courses of action quickly and
  accurately.
  
• Must
  possess the ability to train personnel.
  
• Must have
  accountability and take ownership as necessary.
  
• Mentally and physically fit and able.
  
• Willing to work on
  extended hours and/or shifting schedules.