Supervisor, Pure IP Telecommunications

BCM One is seeking a Pure IP Supervisor to lead and manage the daily operations of our Cloud Enablement, NOC Support, Managed SBC Administration, and Service Delivery Administrator teams within the Pure IP segment. This leadership position ensures that cross-functional operations are executed effectively, efficiently, and in alignment with the established Standard Operating Procedures (SOPs) of Pure IP.

You will play a key role in supervising multi-disciplinary teams, managing workload distribution, monitoring KPIs, and driving operational excellence across core service functions that power our global telecom services.

Work Locations: 

This position will be hybrid based out of our office in Makati City, Philippines.  We are typically in the office 3 days per week with WFH the other 2 days.  This is subject to change based on the demands of the position and company.

Hours: 

Hours are subject to change based on business needs.  This role will typically be night shift - 9pm to 6am local.  (9am to 6pm Eastern US business hours.)  The role will need to flex hours to support 24x7 teams.

What You Will Do:

• Lead day-to-day operations for Cloud Enablement, NOC, Service Desk, Managed SBC Admin, and Service Delivery units.


• Monitor troubleshooting and escalation steps to ensure alignment with service-level KPIs.


• Manage task prioritization and workload balancing across teams.


• Mentor and guide team members, fostering continuous performance improvement.


• Track and analyze key performance metrics, providing insights and recommendations to Pure IP Leaders.


• Ensure tasks are completed within agreed SLA timelines and with high accuracy.


• Promote adherence to telecom compliance, security practices, and industry standards.
  

What You Will Need:

• Bachelor’s degree in Engineering, Information Technology, or a related field preferred.


• 3+ years of experience in a supervisory or leadership role across multiple departments.


• Telecommunications experience is required; preferably in an international environment.
  
  
  
  • Knowledge of telecom services (Voice and Data) is required.
  
  
  • Experience in fraud investigation within telecom or IT.
  
  
  • Experience with NOC protocols, SBC administration, number porting, and international telecom regulations (NZ, UK, US).
    
  
  
  • Understanding of IP networks, VoIP, SIP, and telephony administration.
    
  
  
  
  


• ITIL Certification preferred.


• Familiarity with SOC 2 or ISO 27001 standards is a plus.


• Proficient in ticketing systems and operational tracking.


• Strong skills in Excel (advanced level).


• Exposure to Microsoft 365 and Active Directory (on-prem/Azure).

Why Join Us:

• Be part of a global team that continues to expand its reach
  


• Lead a large, high-impact team with direct influence on operations
  


• Collaborate with leaders across the Philippines and US
  


• Work in a fun, collaborative and hybrid environment that supports flexibility and work-life balance
  

Who We Are:

BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and Pure IP.

Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years we’ve brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.

When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don’t offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission “to provide a world-class experience with every human interaction” seriously, which means everything you do makes a difference. And we’re committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you don’t just become part of our growth story, we become part of yours.

Why BCM One

We are committed to creating an environment that fosters teamwork, accountability, innovation, and teamwork. Many BCM One employees have been with the company for 10+ years, which we think says a lot about our culture.

We Are a Team

• We pride ourselves on our team-based approach to providing quality solutions for our clients. BCM One encourages a culture of collaboration, exposing employees to different areas of the business and fostering career growth.


• We support employee involvement and provide opportunities to be responsible stewards via our BCM One Gives Back Program and our Emergency Fund to help our team members who are going through difficult times.

Hard Work is Recognized

• We offer an Employee of the Quarter program with a monetary award and Employee of the Year that includes a 7-day vacation package to the Caribbean. In addition, we host various regional team-building gatherings throughout the year.


• We believe in developing our team members and offer many opportunities for training, professional development and career growth.

Your Voice is Heard

• We empower our team members to speak up and look for opportunities in challenges.


• We have an Employee Council and a Diversity Equity and Inclusion Committee made up of volunteers from across the company who share a passion for making BCM One a great place to work and find ways to positively impact our communities.

How we take care of you:

• Competitive industry salaries with annual reviews


• Health Insurance (HMO with 2 free dependents)


• Generous Paid time off


• Company retirement plan


• 13th month pay

BCM One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.