Support Analyst I

Employment: Remote Contractor
Company Base: US
Hours of Work: GY, 40hrs/week
Location: PH - Permanent WFH
Workstation: Equipment Provided

Benefits:

• 13th Month Pay
• Competitive Salary (USD Based)
• Permanent WFH
• Professional Growth and Training
• Supportive Work Environment

GENERAL DESCRIPTION:

Filters Help Desk calls and provide exceptional customer service, basic support and troubleshooting.

RESPONSIBILITIES AND DUTIES:

• Live Chat Support
• Answers support tickets
• Field incoming help requests from end users via both telephone, email and work orders in a courteous manner.
• Provide remote support to end-users
• Follow all company policies and best practices such as accurate time tracking.
• Perform related duties consistent with the scope and intent of the position.
• Perform post-resolution follow-ups to help requests.

SPECIFIC SKILLS:

• Microsoft Office 365 Administration
• Microsoft Active Directory Administration
• Microsoft Windows 7 and Windows 10 troubleshooting
• Apple iOS setup, navigation, configuration, troubleshooting.
• Google Android setup, navigation, configuration, troubleshooting.

SOFT SKILLS:

• Able to articulate clearly in English in both written and verbal communication.
• A technical, logical thought process
• Problem-solving skills
• An ability to stick to strict deadlines
• An ability to prioritize and delegate
• A keen eye for detail

Certifications (Optional):

• Microsoft Office 365
• Microsoft Active Directory

Good to have: Experience with the US IT industry or US client support