Support Engineer L1

• ​Provide Level 1 technical support for hardware, software, and network-related concerns
  


• Respond to user inquiries via email, phone, or ticketing system
  


• Troubleshoot and resolve basic technical issues
  


• Escalate unresolved or complex issues to higher-level support teams
  


• Document incidents, resolutions, and troubleshooting steps accurately
  


• Assist in system setup, user account management, and basic configurations
  


• Monitor and maintain IT support requests and service levels
  


• Coordinate with internal teams to ensure timely issue resolution
  

Requirements

Preferred Skills:

• Familiarity with ticketing tools and IT support processes
  


• Strong problem-solving and analytical skills
  


• Ability to work in a fast-paced environment
  


• Team player with a positive attitude
  

Benefits

• Competitive Salary Package: Receive a pay package that matches your skills and experience.
  


• Vacation and Sick Leave credits: Enjoy vacation and sick leave credits to maintain work-life balance.
  


• Health Coverage: Get medical, dental, and vision insurance for you and your dependents.
  


• Government-Mandated Benefits: Full coverage of all statutory benefits like SSS, PhilHealth, and Pag-IBIG.
  


• Learning Opportunities: Access training, certifications, and mentorship to grow your career.
  


• Team Engagement: Join team-building activities and wellness programs.
  


• Modern Tools: Use the latest technology to excel in your role.
  


• Career Growth: Clear paths for promotion and professional development.
  


• Inclusive Culture: Be part of a diverse, supportive, and collaborative global team.