Support Engineer L1

Company : Iscale Solutions

Job Type : Full Time

Makati, Philippines

Job Description - Support Engineer L1

Who we are:

iScale Solutions is a Managed Outsourcing and Staff Augmentation provider with operations in the Philippines, Madagascar and Singapore.

While some of our customers operate a staff augmentation setup with full control, others rely on fully outsourced teams letting us handle all deliverables. Day to day, we thrive to provide customized solutions and deeply integrate in our customersâ business processes.

Regardless of the model, we believe in recruiting the best available talent available in the market, and offer our customers great value for their money.

Who youâll work with:

Our customer has had a singular mission since day one: to redefine aerospace. It's not a tagline or an aspiration. It's a call to action. It's what they do across businesses and regions. Every day is full of moments to break through the status quo, spark innovation, engage employees and deliver for customers. And when we think they've solved what needs solving, they'll ask even harder questions and continue to raise the bar for success. That's who our customer is and who you can be, too. They need your unique ideas, perspectives and expertise. Join them and help build a more advanced, more autonomous, more connected, more electric and more sustainable future.

Key Responsibilities:

âProvide Level 1 technical support for hardware, software, and network-related concerns

Respond to user inquiries via email, phone, or ticketing system

Troubleshoot and resolve basic technical issues

Escalate unresolved or complex issues to higher-level support teams

Document incidents, resolutions, and troubleshooting steps accurately

Assist in system setup, user account management, and basic configurations

Monitor and maintain IT support requests and service levels

Coordinate with internal teams to ensure timely issue resolution

â

Requirements

Bachelorâs degree in Information Technology, Computer Science, Engineering, or related field

Fresh graduates are encouraged to apply

Basic knowledge of:

Operating systems and computer hardware

Networking concepts

Troubleshooting methodologies

Good communication and customer service skills

Willing to work onsite

Willing to work on a 3-month or 6-month fixed-term contract

Preferred Skills:

Familiarity with ticketing tools and IT support processes

Strong problem-solving and analytical skills

Ability to work in a fast-paced environment

Team player with a positive attitude

Benefits

Competitive Salary Package: Receive a pay package that matches your skills and experience.

Vacation and Sick Leave credits: Enjoy vacation and sick leave credits to maintain work-life balance.

Health Coverage: Get medical, dental, and vision insurance for you and your dependents.

Government-Mandated Benefits: Full coverage of all statutory benefits like SSS, PhilHealth, and Pag-IBIG.

Learning Opportunities: Access training, certifications, and mentorship to grow your career.

Team Engagement: Join team-building activities and wellness programs.

Modern Tools: Use the latest technology to excel in your role.

Career Growth: Clear paths for promotion and professional development.

Inclusive Culture: Be part of a diverse, supportive, and collaborative global team.

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