Support Team Lead (Linux)

Fluent Technologies is a leading system integrator & hosting provider specializing in the delivery of ultra low-latency strategy and market data solutions for the Financial Industry.

Please visit us at www.fluenttech.net

Support Team Leader job description

Fluent supplies ultra-low-latency engines for Tier-1 banks globally. As a team leader in the support team you will be hands-on support while also managing a team of 5 + support engineers worldwide. The team will support both technical and non-technical end-users. Scripting and documentation projects will also be included.

The team will:

• Monitor an operational financial system
• Interact with customers in the US/EU/Asia as tier-2/3 support
• Take ownership of technical issues, and work with our Development group to resolve more advanced issues when necessary.
• Perform configuration modifications, Documenting troubleshooting and problem resolution steps

The Team leader will: 

• Create and enforce procedures and methodology
• Create and use KPIs and reports
• Manage the team’s work (tasks, response times, shifts etc)
• Do some hands-on work, and a few shifts
• Work closely with customers and R&D

Desired Skills & Experience

• Linux knowledge: analyze logs , regexp, processes - a must!
• Experience of 4+ years in Managing a support team for a back-end software
• Experience as a support Engineer for production environments 
• Excellent English

Advantage

• Basic SQL
• Financial background: FIX protocol, FX trading, 
• Scripting: one of bash, python, Perl, Cshell
• Basic Network knowledge, telnet, TCP/IP 
• Experience with ServiceNow
• Experience with Jira, Jenkins
• Experience with SVN
• Experience with C++