Survey Sample Operations Coordinator

We are seeking a detail-oriented Survey Sample Operations Coordinator to support our external sample business. This role will focus on executing sample projects, managing day-to-day client requests, and handling tactical quoting processes while working closely with our global team.

Key Responsibilities:

• Prepare quotes for sample projects using established pricing guidelines
• Track project status and provide regular updates to stakeholders
• Assist with the execution of sample projects from kick-off to completion, ensuring timely delivery and quality standards
• Coordinate with vendors to fulfill sample requirements
• Monitor project timelines, proactively identifying and resolving issues related to programming, data quality, and quota fulfillment 
• Maintain project documentation and tracking systems
• Support the creation of project timelines and schedules
• Monitor sample quality and field progress
• Assist with basic vendor communications
• Handle administrative tasks related to sample operations

Required Qualifications:

• Bachelor's degree in Business, Marketing, Market Research, or related field
• 1-3 years of experience in operations, project coordination, or related field
• Strong organizational and time management skills
• Excellent attention to detail
• Proficiency in Microsoft Office Suite (especially Excel)
• Strong written and verbal communication skills in English
• Ability to work with internal and external teams in multiple time zones
• Experience with data entry and tracking systems

Preferred Qualifications:

• Experience in market research or sample operations, preferably in a supplier-side organization
• Familiarity with sample management platforms
• Background in customer service or client support
• Experience working with international teams

Additional details:

• This is on a flexible hybrid role on the overnight (EST) shift. The hours are intended to follow 9am-6pm Eastern Time, and the office is located at One Ayala, Ayala Avenue, Makati City

The Good Stuff:

• Amazing growth and learning opportunities with a fast-growing Canadian SaaS company that is a world leader in its industry
• Best-in-class company paid benefits for you and your family
• Recognized as one of the Best Workplaces™ in British Columbia for 2024 by Great Place to Work
• Recognized in 2023 as one of the Best Workplaces for Women® 
• Recognized as a Top Employer by British Columbia's Top Employers 2023

About Alida

Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long term loyalty and growth.

That’s why Alida helps innovative brands create highly engaged research communities to gather feedback that empowers better customer experiences and product innovation.

Leading companies like HBOMax, Adobe, Warner Bros. Discovery, Twitch and lululemon depend on Alida’s community-centered research platform to deliver fast and reliable customer feedback at scale so they can build better products, refine user experiences and test marketing campaigns.

Learn more at www.alida.com.

We can’t wait to meet you!

We understand that applying for a new position takes effort and want to thank you in advance for taking the time to introduce yourself.

At Alida, we’re dedicated to fostering an environment where our employees feel heard, valued and included.

We believe that a diverse team is a core pillar in building better products and services for our global customers and we strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation. Even if you don't meet every single one of the stated requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and others we may have open now or in the future.

Follow us at www.alida.com and engage with us on LinkedIn, Twitter and Instagram.

Alida has an accommodation process in place to provide reasonable accommodation to employees, and to qualified job applicants with a disability during the hiring process. If you require accommodation because of a disability or medical need, please contact [email protected] so that arrangements can be made for the appropriate accommodations to be in place.

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