System Administrator (Australian Client/Day Shift)

About Brainbox

Brainbox is different from every other BPO. It’s not just the amazing culture, strong brand, loyal customers and talented staff - it is deeper than that. The Brainbox core value of ‘Always Be Kind’ is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do aims to provide people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love what they do and become the best versions of themselves.

We at Brainbox are looking for a System Administrator who will be responsible for ensuring the reliability, security, and optimal performance of Brainbox’s IT infrastructure. You will manage servers, networks, and systems to support business operations and maintain a seamless user experience for both onsite and remote staff. This role works closely with all Brainbox staff and reports directly to the Delivery Director.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field


• Minimum of 3-5 years of experience as a System Administrator or similar role


• Strong knowledge of Windows and Linux operating systems


• Proficient in managing Active Directory, Office 365, and cloud platforms (AWS, Azure)


• Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs)


• Familiarity with IT security best practices and compliance frameworks


• Certifications such as MCSA, MCSE, CompTIA Server+, or equivalent are an advantage

Attributes

• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users


• Diligent with strong attention to detail


• Proactive communicator who engages and collaborates effectively


• Personable and approachable personality


• Highly self-motivated with demonstrated ability to work autonomously


• Strong problem-solving skills and personal initiative


• Ability to manage priorities, schedules, and deadlines effectively

Key Responsibilities

System Management

• Install, configure, and maintain operating systems, servers, and software


• Monitor and optimise system performance and security


• Ensure systems meet business requirements and compliance standards

Network Administration

• Manage LAN/WAN, VPNs, and internet connectivity


• Troubleshoot network-related issues and implement enhancements


• Maintain firewalls, switches, and routers

User Support

• Provide technical support to onsite and remote staff


• Resolve hardware, software, and network-related issues promptly


• Train users on new technologies and best practices

Security and Backup

• Implement and monitor security measures to protect data and systems


• Manage system backups and disaster recovery solutions


• Ensure antivirus and endpoint protection systems are up to date

IT Documentation & Policy

• Create and maintain detailed documentation of systems, configurations, and processes


• Develop and enforce IT policies and procedures

Project Support

• Collaborate with cross-functional teams to implement IT projects


• Assist with the onboarding of new staff

Software / Systems

• Active Directory


• Microsoft Office 365


• AWS / Azure


• Windows & Linux Servers


• Network infrastructure (Firewalls, Switches, Routers)

Perks

• Attractive and competitive salary


• Tenure-based and Performance-based incentives


• Paid time off


• Day shift


• Unlimited cash incentives for hired referrals


• Engagement and Recognition programs


• HMO on day 1


• Work-life balance with a 37.5h week and free weekends


• International career growth and clients


• Opportunities to travel abroad


• Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants


• Fun and inclusive working environment and great working culture


• Dedicated local support with local Management, HR, onboarding, payroll, and ICT


• Access to unlimited training and micro-competencies to advance your skills

This role is subject to a number of skills and possible online practical tests.
This position is an onsite role at our Pampanga office. Candidate must be willing to work on-site.