System Support Specialist

• Responsible for requirement gathering, business process analysis, gap analysis and mapping,
  application design, configuration, test scenario/planning and execution (Unit, Integration
  Testing, and User Acceptance Testing)
• Collaborate with Project Managers, users, and cross-functional teams to gather and analyze
  user requirements, translating them into functional specifications.
• Load material master, vendor master data view, etc. via text, spreadsheet or other methods
  whenever necessary.
• Conduct thorough testing and debugging of applications to ensure quality and functionality.
• Maintain and enhance existing applications by troubleshooting issues, optimizing
  performance, and implementing enhancements and fixes.
• Provide production support, monitor application performance, and troubleshoot issues to
  ensure system availability and reliability.
• Investigate and resolve application-related incidents and problems, following established
  incident management processes.
• Document system configurations, and support procedures to ensure proper knowledge
  transfer and supportability.
• Assist and collaborate with other IT teams in supporting, enhancing, or implementing
  applications when required.
• Must be able to conduct/facilitate training to all INFOR users to ensure productive use of
  INFOR WMS/SCE programs.

Job Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
  Relevant certifications will be a plus.
• Minimum of 2-3 years of experience as INFOR WMS Functional with at least two complete
  lifecycle INFOR WMS implementation experience from Project Preparation till Go-Live.
• Knowledgeable of database concepts and experience working with Structured Query
  Language (SQL) and relational databases (e.g., Postgres, Oracle, MySQL, SQL Server).
• Strong organizational skills with the ability to prioritize and manage multiple tasks in a
  fast-paced environment.
• Self-motivated and proactive mindset with a commitment to continuous learning and
  professional growth

Skills and Competencies Requirements

• INFOR SCE/WMS Relevant training and certification are preferred.
• Exposure to Fundamentals of Supply Chain Business, Warehouse Processes, and
  Operations
• Experienced systems integration, preferably IDX is an advantage.
• Basic Networking Skills or Operating System Administration
• Proficiency in troubleshooting and debugging application issues, with the ability to
  analyze complex problems and provide effective solutions.

2GO Group Inc. is the Philippines’ largest and most integrated end-to-end transportation and logistics solutions provider.