Systems Administrator

Service desk — Jira Service Management  

• Stand up an internal IT service desk in Jira Service Management from a blank project: request catalogue, queues, SLAs, approvals, automation and a knowledge base.  

• Extend it into an enterprise service desk covering HR, Facilities and Finance, with the right separation of access, approvers and reporting per team.  

• Keep Jira as the system of record for every request, change and asset.  

Identity and access — Microsoft Entra  

• Configure and run Microsoft Entra ID: single sign-on, MFA, conditional access, security groups and admin roles.  

• Design least-privilege access, run access reviews, and keep a clean, auditable trail of who can reach what.  

Microsoft 365 environment  

• Administer the M365 tenant end to end: Exchange Online, SharePoint, Teams, OneDrive, licensing and the security and compliance baseline.  

• Optimise licensing and keep the tenant healthy, secure and documented.  

Device management — Apple fleet  

• Stand up mobile device management for an all-Apple fleet using Apple Business Manager and an MDM (for example Jamf, Mosyle, Kandji or Intune), with zero-touch enrollment, compliance baselines, app deployment and remote wipe.  

• Tie device compliance to access so only managed, compliant devices reach company data.  

Integration and automation — everything through Slack  

• Make Slack the front door to IT: raise, approve and track requests in Slack while Jira stays the system of record.  

• Orchestrate onboarding and off-boarding across Slack, Jira, Entra, M365 and MDM so provisioning and deprovisioning are automated, reviewed and repeatable.  

Onboarding, off-boarding and BAU  

• Own the joiner–mover–leaver process: safe, least-privilege provisioning on day one and airtight deprovisioning on the last day.  

• Run day-to-day support to SLA, keep runbooks and an asset register current, and hold the line on basic security hygiene.  

QUALIFICATIONS: 

• Graduate of Bachelor's Degree in Information Technology, Computer Science or any related courses. 

• Must have 3 years hands-on in IT operations, IT support or systems administration, including implementation work, not just administration.  

• Demonstrated, hands-on implementation of Jira Service Management: building an ITSM service desk from scratch (request types, SLAs, automation), ideally scaled towards enterprise service management.  

• Hands-on Microsoft Entra ID (Azure AD): SSO, conditional access, MFA, security groups and user lifecycle/provisioning.  

• End-to-end Microsoft 365 administration: Exchange Online, SharePoint, Teams, licensing, and the security and compliance baseline.  

• Apple fleet management via Apple Business Manager plus an MDM (Jamf, Mosyle, Kandji or Intune, or an equivalent that integrates with the stack): zero-touch enrolment, compliance and app deployment.  

• Slack administration and integration: building the operational layer through Slack and connecting it to Jira and identity.  

• A track record of automated onboarding/offboarding and access governance.  

• Strong documentation and change discipline, and clear written and spoken English.