Systems Administrator III (Remote)

Networks & Systems Administration (Information & Communication Technology)

Full time

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Responsible for the technical design, planning, implementation, troubleshooting and the highest level of performance tuning and recovery procedures for mission critical enterprise systems. Serves as the technical expert in the area of servers, storage, virtualization, datacenter, enterprise platforms and in the area of systems administration. Recommends the redesign and configuration of operating systems, system applications and service optimizations to ensure highest systems availability. Investigates and analyzes feasibility of system requirements and develops system specifications. Identifies methods, solutions, and handles escalated systems issues and provides project leadership and management in order to provide a high level of service to the customers of IT systems. 

Duties and Responsibilities

• Provides high level technical support such as technical solutioning and discernments, troubleshooting, mitigations, upgrades, critical updates, fixes and rectifications.
• Leads systems architectural design, major initiatives and projects and high level technical solutioning.
• Ensures standardizations and redundancies are implemented across the server infrastructure.
• Performs top-tier management and administration of datacenter infrastructure which involves various server technology, server and desktop virtualization infrastructure and storage infrastructure.
• Performs top-tier management and administration of Microsoft Active Directory Environment which involves Domains, Domain Controllers, DNS, DHCP, DFS, WDS, ADSS, ADUC, ADFS, ADSS and other AD services.
• Performs top-tier management and administration of regular monthly windows patch of servers and workstations from policy definitions and deployments.
• Performs top-tier management and administration of communication and collaboration platforms such as email, instant messaging, document collaboration, file share and managed file transfer. Defines communications and collaborations policies, rules and traffic flows.
• Performs top-tier management and administration of data protection which involves enterprise backups, archiving and retentions. Defines policies and categorizes and organizes endpoint and server profiling.
• Performs top-tier management and administration of information security which involves endpoint security, multi-factor authentication, certificates, systems logs, data loss prevention, file-integrity monitoring and security compliances such as PCI, SOC2, HIPAA and other security requirements. Ensures vulnerabilities are addressed and fixed. Conducts data investigations and information governance.
• Performs top-tier management and administration of systems alerts by monitoring platforms and regular profile updates of all server/systems technology in asset management. Ensures all endpoints are accounted and services are monitored properly.
• Performs escalations to IT Systems Architect or Director for any unresolved issues and required next level troubleshooting.
• Adheres to company guidelines and procedures.

Qualifications:

• At least 8 years of experience as Systems Engineer
• Fluent in Oral and Written English Communication Skill
• Results-Oriented, Solution Finder, Deadline-Driven, Proactive and a Multi-Tasker
• Excellent Interpersonal Skill
• Can work on a Rotational Work Shifts
• Ability to lead a major initiatives and projects
• Advance Proficiency on the following technical skill
• *Systems Design and Architectural Expertise
• *Technical Solutioning and Troubleshooting
• * Documentation
• *Microsoft Technology
• **Active Directory
• **Windows Server
• **Powershell Scripting
• *NS
• *DHCP
• *Patch Management
• *Virtualization Infrastructure such as VMWare, Hype-V, Citrix and Nutanix(desired)
• *Data Protection and Backup System such as Veeam
• *Asset Management
• *Email Platform such as Exchange
• *Information Security and Security Audit such as PCI, SOC2, HIPAA, Vulnerability and Penetration Testing and Handlings, Endpoint Security, Multi-Factor Authentication, Certificates/SSL
• *Managed File Transfer
• *System Monitoring Platform
• *Other Desired Qualifications such as AWS, O365, Azure Cloud-Platform

Educational Qualification:

• Computer Engineering, Science Graduates /Diploma & Above
• MCSA / MCSE
• ITIL V4 Awareness Training

Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a systems administrator?

How many years' experience do you have as an Active Directory Administrator?

How many years' experience do you have as an Office 365 Administrator?

Qualfon is a mission-driven company and a global provider of contact center services, integrated marketing solutions and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon has approximately 14,000 employees in 27 locations with 18 in the United States, four in the Philippines, two in Guyana, one in Mexico, one in Costa Rica and one in India.

Our Mission

It all starts with our mission. Qualfon’s mission is to help as many people as possible pursue their total vocation – as individuals and as members of society – by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients. Be the best and make each person’s life better.

The second half of that mission begins with our people; with what matters to our employees. Aside from the work-related items like good compensation, a solid career path, excellent training and a good work environment, Qualfon’s @work programs focus on your well-being, personal health, faith, family and helping the community. With our focus on improving the lives of our employees, our agent and leadership tenure is typically twice the industry average.

About Qualfon

Qualfon is a mission-driven company and a global provider of contact center services, integrated marketing solutions and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon has approximately 14,000 employees in 27 locations with 18 in the United States, four in the Philippines, two in Guyana, one in Mexico, one in Costa Rica and one in India.

Our Mission

It all starts with our mission. Qualfon’s mission is to help as many people as possible pursue their total vocation – as individuals and as members of society – by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients. Be the best and make each person’s life better.

The second half of that mission begins with our people; with what matters to our employees. Aside from the work-related items like good compensation, a solid career path, excellent training and a good work environment, Qualfon’s @work programs focus on your well-being, personal health, faith, family and helping the community. With our focus on improving the lives of our employees, our agent and leadership tenure is typically twice the industry average.

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What can I earn as a Systems Administrator

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