Systems Analyst

About the Job

Locations: Makati and Taguig City

Corporate Title: Rank and File

Work Arrangement: Onsite

Our Marketing and Cash Management Team is looking for fresh graduates to join us in Makati and Taguig for the role of Systems Analyst.

In this role, you will ensure proper setup and user training for cash management products, providing technical support to internal and external clients to address their needs while maintaining consistency and competency of CMS products. Additionally, you will establish and nurture rapport with clients for long-term business relationships, providing key support services such as client meetings, trainings, and production support, and participating in client-facing aspects of new account implementation and development as required.

Your dream. Our focus.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

At EastWest, we empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Over 29 years, EastWest has emerged as one of the most consumer-focused universal banks in the Philippines. EastWest is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

What the role will entail

• Ensure proper set-up and user training of cash management products of internal/external clients
• Provide technical support to internal and external clients and maintain consistency and competency of CMS products to address clients' needs
• Establish and nurture rapport with new and existing clients, that is conducive to a long-term business relationship
• Provides key support services including, but not limited to client meetings and trainings, and production support services
• Participate as required in client facings aspects of new account implementation and development

What we're looking for

• Holder of Bachelor's Degree in IT, or any related field

• Work experience in Customer Support, Customer Engagement or anything IT related would be ideal
• Team player, and maintains a positive outlook
• Disciplined, and acts with high Sense of Urgency

What you can expect from joining our team

• Career development and training opportunities

• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth