Systems and Cloud Engineer - Philippines, Remote US EST Hours

Systems and Cloud Engineer - Philippines, Remote US EST Hours

Introduction
At Slipstream IT we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations. Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

Systems and Cloud Engineer - Philippines, Remote US EST Hours

The day-to-day:

• Work from your own home
• Handling Ticket Escalations
• Updating service tickets.
• Working with teammates to assure timely resolution to client requests.
• Installing and configuring Servers(Windows/Linux)
• Daily communication with customer and internal teams
• Identify Client IT needs and work with team members to develop solutions.

Typical technical day-to-day:

• Keep our customers safe by ensuring data accuracy, security, and regulatory compliance – that’s what it’s all about, right?
• Create and maintain server and network topology, equipment, and configuration documentation for each customer.
• Perform system admin such as: system/application install, server install, patch management, operating system problem analysis and resolution, log analysis, etc.
• On board new clients by deploying system management tools.
• Manage and troubleshoot DNS (GoDaddy, Let’s Encrypt, etc.)
• Provide infrastructure services including operating system, server virtualization using system backup and restore (Acronis, MSP360, Druva, Commvault), Okta, Azure SSO, and in-depth knowledge of Directory Services and integrations with Entra ID.
• Perform environment reviews of cloud stacks, hypervisor and on-prem to evaluate and collaborate with customer in making implementation decisions.
• Design and perform security audits, system backup procedures, recovery processes in accordance with company’s business continuity strategies.
• Performs additional related duties as assigned.

We are a great fit for you if you:

• Skilled in Azure or AWS cloud technologies
• Have a nurturing personality and desire to help mentor your fellow team members.
• Ability to lead project with little to no guidance.
• Are results-oriented, self-motivated, energetic, professional, and reliable.
• Are committed completing projects and tasks on schedule.
• Possess extraordinary customer service skills and strong multi-tasking, organizational, documentation, and time-management skills.
• Are comfortable working with clients of all kinds and have experience discovering business and technology needs. People need to feel heard and comfortable with our solutions – this stuff is complicated!
• Have a strong understanding of technology and business productivity systems.
• Already have 3+ years of experience working for a Managed Service Provider and 5+ years of hands-on experience configuring, implementing, troubleshooting of Windows servers, Linux servers, Cloud (Azure/AWS), and VMware environments.

Having two or more of these certifications would let us know you mean business: