Systems & IT Support

Cebu City, Philippines | Posted on 12/29/2023

We are seeking a motivated and proactive Systems & IT Support Analyst to join our team. You will be responsible for providing IT technical support to 100+ users nationally through telephone, email, and face-to-face in a fast-paced environment, working within a collaborative Service Desk Team to provide proactive rather than reactive outcomes for our team to consistently provide a high standard of IT support to ensure all helpdesk requests are responded to within agreed timeframes.

You will also have the opportunity to work with cutting edge and innovative tools in a rapidly changing proptech business.

Responsibilities - 

Deploy new systems and contribute to IT projects as required

Audit our systems and identify gaps, recommend and implement solutions

Provide day to day IT and systems support & solutions for a team of 50 people using Helpdesk tools

Set up and manage IT software and user accounts for new starters, including remote setup for team members in AU, IN, PH, Fiji

Maintain a telephony system (RingCentral), a rostering platform (Acuity)

Manage day-to-day operation and maintenance of Sales, Marketing, Systems, IT tools within Zoho One Business Suite.

Manage IT assets, including asset registers, storage and repairs

Work with open APIs to create integrations for 3rd party tools and St Trinity tech stack

Support ongoing technical training programs for St Trinity staff

Ensure appropriate documentation is created and maintained regarding services and systems

Requirements

Completion or near completion of Diploma/Degree in Computer/IT Discipline

Strong technical knowledge in Microsoft Windows 11 OS, Microsoft Office Suite, Google Workspace

Working knowledge in Office 365 Tools such as Sharepoint Online, MS Teams, Planner, OneDrive for Business

Strong diagnostic skills and an analytical approach

Strong communication skills, with ability to liaise with stakeholders at all levels

Knowledge/Exposure in CRMs preferably Zoho

• Working knowledge in SQL
  
  
• Knowledge in data visualization with Analytics tools such as Power BI, Tableau
  
  
• Working knowledge of basic web page development tools such as Unbounce, Wordpress