T&T Senior Consultant - Deloitte Digital (Loyalty Cloud Lead) - PH

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you’ll do:

This role is with Deloitte Digital Southeast Asia. Across all clients and sectors, we believe great customer experiences create greater impact.  That elevating the human experience creates enduring value, for the organization, for the customer, for society, for all.

The ideal candidate combines strong consulting capabilities with hands-on loyalty program knowledge and regional SEA delivery experience.

Key Responsibilities

• Lead functional discovery workshops with business and regional stakeholders


• Translate business requirements into scalable loyalty program designs and user stories


• Drive end-to-end functional solutioning for loyalty transformation initiatives


• Support program design across:
  
  
  
  • Member lifecycle management
  
  
  • Points accrual, redemption and expiration
  
  
  • Tiering and status management
  
  
  • Campaigns and promotions
  
  
  • Partner ecosystem integration
  
  
  • Customer engagement journeys
  
  
  
  


• Collaborate with technical architects and development teams on Salesforce solution implementation


• Manage client stakeholders across multiple SEA markets and align regional/local requirements


• Support SIT/UAT activities, defect triage, and business readiness


• Mentor junior consultants and contribute to consulting best practices


• Support proposal development, estimation, and client presentations where required

Your role as a leader:

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:

• Develop diverse, high-performing people and teams through new and meaningful development opportunities.


• Collaborate effectively to build productive relationships and networks.


• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.


• Align your team to key objectives as well as set clear priorities and direction.


• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.


• Influence stakeholders, teams, and individuals positively – leading by example and providing equal opportunities for our people to grow, develop and succeed.


• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.


• Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.


• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.

Requirements:

• 6–10+ years of experience in digital consulting, CRM, or loyalty transformation


• Strong experience delivering projects within Southeast Asia markets


• Experience in at least one of the following:
  
  
  
  • Salesforce Loyalty Cloud implementations (preferred)
  
  
  • Salesforce core platform implementations
  
  
  • Loyalty program transformation or loyalty operations
  
  
  • Functional consulting in CRM/customer engagement programs
  
  
  
  


• Strong understanding of loyalty concepts such as:
  
  
  
  • Earn/burn mechanics
  
  
  • Tier structures
  
  
  • Rewards and benefits
  
  
  • Customer retention strategies
  
  
  • Personalization and engagement
  
  
  
  


• Experience managing client workshops and stakeholder communication


• Familiarity with Agile delivery methodologies

Due to volume of applications, we regret that only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

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