Team Lead Client Services

Requisition Number: 100939 

Location: This is a hybrid opportunity where you will work once a week in the office. Our office location is at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605

Insight at a Glance

• Received 35+ industry and partner awards in the past year

• $9.2 billion in revenue

• #20 on Fortune’s World's Best Workplaces™ list • 14,000+ engaged teammates

• Recognized as a Great Place to Work in the year 2022, 2023, 2024 and 2025

• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

As a Client Services Team Lead, you are responsible for directing teammates in their respective area and managing day-to-day operations so that the team meets the required level of production. You’ll lead the team who serve as the primary point of contact for all Client return requests.The Team Lead is responsible for the coordination of inbound and outbound requests that are submitted by our internal and external clients. Team Lead works closely with his or her teammates to resolve client problems and reports as required on performance, issues and resolutions.  This includes: - Along the way, you will get to:

• Effectively utilize a variety of communication tools to ensure key issues are communicated to teammates and management. 

• Assume the managers role during manager's absence. 

• Proactively takes accountability for getting things done, driving tasks through to completion. 

• Maintain work flow and follow safety procedures and guidelines. 

• Work closely with management team to implement new process and procedures. 

• All other duties as assigned. 

We are looking for a Client Services Team Lead, with:

• Bachelor's Degree or a Two year Degree

• 3 years leadership, returns/ customer service experience

What to Expect

We’re legendary for taking care of our teammates. We want you to enjoy a full, meaningful life and stick around Insight for the long haul.

We offer all the benefits you expect—health, dental, vision, PTO—plus: 

• Health Insurance Available on Day 1 of employment (HMO) with 2 free dependents
• Hybrid Set up
• Group Life Insurance  
• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. 

Join us today, your ambITious journey starts here. 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!