Team Lead Customer Success (Remote, PHILIPPINES)

Are you a people-first leader who loves helping teams thrive and clients succeed? Do you excel in fast-paced, service-driven environments? If so, you might be exactly who we’re looking for.

As a Team Lead Customer Success, you’ll be at the heart of our mission - leading, nurturing, and developing a high-performing team that ensures our clients receive best‑in‑class support, every single day.
 

Why You’ll Love Working at First Advantage

• A culture built on trust, community, and people-first values
• Competitive base salary 
• Generous PTO
• Comprehensive medical, dental, and vision benefits
• Philanthropic and community engagement opportunities

What You’ll Do

As a Team Lead Customer Success, you will:

• Lead and mentor a team of Customer Success Partners to meet retention and growth goals.
• Deliver training, coaching, and performance feedback to empower team success.
• Monitor daily team workflows, ensuring timely and accurate client support.
• Analyze performance metrics to identify trends and improvement opportunities.
• Manage escalations and resolve complex client concerns.
• Partner with Client Success Leaders and Client Success Partners to elevate the client experience.
• Serve as a backup for day-to-day client activities as needed.
• Support performance reviews, development plans, and team growth.
• Take on special projects that drive operational excellence.

You’ll Be a Great Fit If You...

• Are passionate about delivering outstanding customer service.
• Enjoy leading, coaching, and inspiring others.
• Communicate with clarity, professionalism, and empathy.
• Are a problem-solver who stays calm under pressure.
• Work well cross-functionally and build strong internal relationships.
• Are organized, detail-oriented, and able to juggle multiple priorities.
• Handle confidential information with integrity and discretion.

What We’re Looking For

• 3+ years of Client Success experience (or strong sales support experience).
• Prior experience managing teams or leading groups.
• Bachelor’s degree preferred.

Grow Your Career With Us

At First Advantage, your career path is wide open. Once you’ve mastered your role, you’ll have opportunities to move into new positions, explore other teams, and grow your impact. We invest in your development - because your success is our success.

Join Us and Make an Impact

We’re building a workplace where we love what we do—and we think you will, too.
 

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.