Team Lead for Back Office | Financial Account

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities

Team Lead

• Oversees daily operations for all agents delivering high-quality and valued services
• Conduct training and coaching, including insights and action plans to improve
• Analyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocols
• Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reports
• Perform other supervisory tasks as required

Back Office

• Review and process submitted youth program applications.
• Extract required data from documentation and input it into the designated website/database.
• Track application progress and status using internal spreadsheets.
• Ensure accuracy and completeness of data entry and application verification.
• Meet daily productivity goals while maintaining attention to detail.

• At least 1 year BPO experience handling a Back-Office account (preferably financial)
• With at least 6 months of TL / Supervisory experience
• Good working knowledge with MS Tools
• Must be keen to details
• Excellent verbal & written English skills
• Amenable working onsite in Mandaluyong
• Willing to work night shift

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all-inclusive environment where everyone thrives