Team Lead for Medical Billing | Collections

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles & responsibilities:

Team lead:

• Oversees daily operations for all agents delivering high-quality and valued services
• Conduct training and coaching, including insights and action plans to improve
• Analyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocols
• Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reports
• Perform other supervisory tasks as required

Medical Billing Collections:

• Review and analyze accounts receivables (A/R) reports to identify unpaid claims or patient balances.
• Perform collection calls to patients/residents to resolve outstanding balances and secure payments.
• Ensure accurate and timely documentation of all collection activities and account updates in the system.
• Communicate professionally and empathetically with patients, clients, and billers.
• Meet or exceed individual and team productivity and quality targets, including call handling metrics, collection goals, and documentation standards.
• Work collaboratively with team members and supervisors to resolve account issues and escalate complex cases appropriately.
• Maintain confidentiality and adhere to HIPAA and data privacy policies at all times.
• Participate in training sessions, team meetings, and performance reviews as scheduled.
• Demonstrate flexibility to adapt to process updates, client requirements, or additional tasks as assigned.

• At least 1 year BPO experience handling US Healthcare account
• With 1 - 2 years team lead / supervisory experience (Any account)

• Good Working knowledge with US Healthcare, Claim Denial / Rejections
• Excellent written and verbal English communication skills
• Knowledge on Revenue Cycle Management/ Accounts Receivable is a PLUS
• Amenable working onsite in Shaw Blvd, Mandaluyong
• Willing to work night shifts

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives